FAQ

FAQ

FAQ

Let us answer

your questions

We’ve compiled a list of questions that most of our clients ask us. If you don’t find the question you’re looking for here, click on the button below!

Ask us a question
What's with the online store? I'm not used to this!

Glad you asked! We decided to shift from the original business model of design studios to a more ‘service as a product’ business model. Why you ask?

Well, for starters, we wanted our prices to be transparent so that everyone can see which service fits their budget! It also allows us less time for quoting and invoicing and all that stuff no body likes to do, that adds to our overhead. We prefer to use that extra time designing and developing!

Additionally, you can really explore our all our services in detail without having to email us (for all those introverts out there, I know how you feel!).

I'm not comfortable with paying online. Can I call you?

Of course! Please browse through all our services before scheduling a call with us, so that you are familiar with all our offerings and prices. You can schedule a call by sending us a message on our contact form with your preference time for a call. We can go through everything with you on the phone so you’re comfortable working with us.

We don’t publish our phone number on the website due to the high amount of spam calls we receive. Rest assured, we’re real people! Get in touch on the contact form, and we’ll call you back!

Can you meet with me in person?

Due to our heavy workload and constant traveling, we might not be able to meet with you in person. However, it really depends! We fluctuate between Montreal & Dubai, so if we’re in your city, and really want to meet, we can easily meet at designated locations: (West Island in Montreal, and Sports City & Motor City in Dubai). Otherwise, we can always schedule a video call on skype, and you can continue wearing your pyjamas bottoms 🙂

I have a custom project, not listed in your services. Can you help me with it?

Of course! Our team has the capability to design and develop complex projects with lots of functionality. We can’t possibly add all the different things we do to our store, so we if you have a specific idea or request, get in touch with us on our contact form and we’ll work on it together.

What is your support policy?

Each website & e-commerce package has its own specified after-launch support criteria. Please consult the details of each package to know how much time you have to request help and support after your site launches.

What currency is your shop in?

Our website is currently in Canadian Dollars.

What Payment Methods do you Accept?

We accept all major credit cards as payment for our services. We also accept cheques in Canadian & US currency. Details about cheque payments will be visible on your invoice. We also accept Interact E-Transfer if you’re in Canada. Get in touch if you have any specific payment method preferences.

Do you charge taxes?

If you are purchasing our services from Canada, we are required to collect taxes by law. Taxes will be calculated depending on your billing province in the checkout area. Our official tax numbers will also be shown on the official invoice that you will receive from Freshbooks. Make sure to keep those invoices handy come tax season, you can definitely deduct them!

If you are purchasing our products from outside of Canada, you will not be charged any taxes or duties. Hurray for you!

What Happens after I buy a service online?

After you buy a service (or services) from us through our website, you will receive an order confirmation right away. Within 24 hours, you will receive an official invoice from us from Freshbooks, with all the details of your order. If you paid a deposit for an item (such as a website package for example), your Freshbooks invoice will show the remaining amount that is left to pay upon completion.

We’ll also personally contact you and follow up with you on your order, and discuss any details if necessary. Don’t worry, not everything is automated! We’re still real people here!

What currencies do you accept?

We accept Canadian & American currency on this website. You can use your foreign credit card, however the funds will me converted automatically to USD currency.

Can I pay you in Installments?

We understand that sometimes payments cannot be made all at once. We offer an installment plan for selected services over $4000. Contact us and let us know if you want to discuss this in detail.

I changed my mind, can i get a refund?

We can only issue refunds on services that we have not yet started working on. If you changed your mind within 48 hours of a purchase, let us know, and we’ll gladly refund you!