To keep things simple and efficient, here’s exactly how to get started with your website project:
Please complete our detailed online form. It takes about 10–20 minutes and is designed to ensure we fully understand your business and goals. Answer every question thoughtfully — this step is key to delivering a website that fits you perfectly.
2- Receive Your Estimate
Once we review your questionnaire, we’ll send you a clear estimate outlining your project scope and cost.
3 – Accept & Invoice
After you accept the estimate, we’ll issue an invoice for your deposit.
4 – Pay the Deposit
A 50% non-refundable deposit is required to officially start your project and reserve your place in our production schedule.
5 – Submit Needed Assets
Collect and send us your logo, images, and content as soon as possible. The sooner we have these, the faster we can begin building your site.
To process your website quickly, we’ll need the following assets from you as soon as possible. You will also receive these instructions by email, but we’ve included them here so you know what to prepare.
Sitemap
Let us know which pages you want on your website. For this standard WordPress package, clients typically choose: Home, About, Services, Contact, plus a few extra pages customized for your business.
Branding & Assets
Please create a folder with your branding assets. This includes your logo (vector or high-resolution file), photography, and any brand fonts. If you don’t yet have branding, let us know and we can discuss options. Share these with us using WeTransfer, Dropbox, Google Drive or any file sharing service you prefer.
Content (Images, Text, documents)
You are responsible for providing the text and images for your site (we’ll help you stay organized). If needed, we can also generate and translate content using professional AI tools to ensure your website launches on time. Content can be submitted in a Word document.
Domain Name
We recommend managing your domain through Cloudflare for easier DNS management, caching, and security. If you prefer a hands-off solution, we can purchase and manage your domain on your behalf. Before launch, you may be asked to update your domain’s nameservers — and we’ll guide you through that if needed.
Hosting
If you already have a hosting plan, we can set your site up there. If not, we offer managed WordPress hosting for this package, so you don’t have to worry about the technical details. Contact us for package-specific hosting options.
First Invoice
Before starting, you’ll receive a clear estimate through our Wave Accounting system that outlines all services included in your package. This estimate is valid for 15 days and must be accepted by you. Once accepted, we will issue your first invoice. Payment is split into two parts: 50% at the start of the project and 50% before your website is launched live.
Payment Options
In Canada, Interac e-Transfers are the preferred method of payment. For clients in Europe, SEPA bank transfers are accepted, and for clients in the U.S., payments can be made in USD via bank transfer. Credit cards are also accepted; however, a 3% processing fee will be added to cover transaction costs.
Deposit Policy
Work will not begin until the initial 50% deposit has been received and cleared. Deposits are non-refundable, as they reserve your place in our production schedule and cover initial setup time.
Delivery Timeline
Our typical delivery time is 2–3 weeks. Work begins once we’ve received your completed questionnaire and all required assets. You can usually expect to see the first draft within 1–2 weeks.
If you need your site faster, email us and let us know — we’ll do our best to expedite your project.
